Frequently Asked Questions

Yes, Moto6 starts all shops with a free account and then shop owners have the option of upgrading to a paid subscription whenever they are ready to upgrade. Shops can use their free account forever if they don't need the features included in paid subscriptions. No credit card is required when signing up. Learn more →

Yes, we love showing how Moto6 can help improve auto shops. Click here to contact us for a free demo.

We offer free and paid setup or onboarding services based on your shop's requirements. Learn more →

Yes, your subscription is automatically renewed every month or year, depending on the billing period you have chosen, and it is charged from the payment method on your account.

If you choose to cancel your subscription, your service will be canceled at the end of your billing period. Learn more →

Yes, you can set access permissions for employees. You have control over what data your employees can view, change, add or delete.

The Moto6 platform is constantly evolving, with regular updates every four weeks that include new features, improvements and user feedback.

Absolutely! Our Multi-Shop plan is specifically designed for businesses with multiple locations. It provides centralized management, consolidated reporting, and location-specific access controls.

Yes, security is our top priority. We use enterprise-grade encryption, regular backups, and secure data centers. We're also compliant with industry standards and regulations to protect your business data.

Emails from Moto6 can get caught in Spam filters. If you did not receive the email, please check your Spam or Junk Email folder just in case the email got delivered there instead of your Inbox. If so, select the email and click Not Spam or Not Junk, which will allow future emails to get through.

Click the Log In link and then the Forgot your password? link. Enter your email address and click the Submit button. Your login information will be automatically sent to that email address. Click here to contact us if you don’t remember the email address associated with your account.

Log in and then click the Change Password link. Enter your current password, then enter and confirm your new password. After clicking the Save button, your password will be updated.

Log in and then click the My Profile link. Click the Edit button to enter your new email address. After clicking the Save button, your email address will be updated.

Moto6 supports popular browsers, such as, Chrome, Edge, Firefox and Safari. Because all browsers are different, on rare occasions you might experience issues in Moto6 because of the browser you are using. Here are some troubleshooting steps to follow if you are experiencing issues using Moto6:
● Use a different browser on the same computer
● Use a different computer
● Allow cookies
● Clear your browser’s cache

Cookies are required for Moto6 to work properly. You will need to enable Cookies, if they are currently disabled.
Instructions for Chrome
Instructions for Edge
Instructions for Firefox
Instructions for Safari

Clearing your browser’s cache can fix certain issues, like non-responsive web pages, loading or formatting issues on Moto6. Clearing your browser's cache also ensure you are using the latest version of a web page.
Instructions for Chrome
Instructions for Edge
Instructions for Firefox
Instructions for Safari